Privacy Policy
Effective Date: 24 June 2025
At Hoof & Feather, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information, including how we comply with the Protection of Personal Information Act (POPIA).
1. Who We Are
Our website address is: https://hoofandfeather.co.za.
We are a South African-based feed and tack store, offering both online and in-person shopping experiences.
2. Collection of Personal Information
We collect personal data through:
- Website forms (e.g., newsletter sign-ups, contact forms)
- Comments, orders, and account registrations
- Cookies and analytical tools
- Email and social media interactions
The types of personal information collected may include:
- Name and surname
- Contact details (email address, telephone number)
- Billing and delivery addresses
- IP address and browser information
- Purchase history and website usage data
3. How We Use Your Information
Your data may be used for:
- Processing orders and providing customer support
- Sending monthly newsletter emails, exclusive special offers, and cart reminders
- Improving our products, services, and user experience
- Complying with legal and regulatory requirements
We do not sell or share your personal information with unauthorised third parties.
4. Newsletter & Direct Marketing
By subscribing to our newsletter or making a purchase, you consent to receiving:
- Monthly specials and product updates
- Abandoned cart reminder emails
- Occasional promotional content relevant to your interests
You can unsubscribe at any time using the “unsubscribe” link in our emails. We strictly comply with the POPIA requirement of consent and ensure all communications are relevant and limited in frequency.
5. Cookies
We use cookies to:
- Remember your preferences and login sessions
- Enhance website functionality
- Track website analytics for internal use only
You may disable cookies in your browser settings, though this may affect site functionality.
6. User-Submitted Content
When visitors leave comments or upload media, we collect the data shown in the submission form, as well as the visitor’s IP address and browser information to assist with spam detection.
If you use Gravatar, an anonymized string (hash) from your email address may be sent to Gravatar to display your profile image. See Gravatar’s privacy policy: https://automattic.com/privacy
7. Data Retention
- Comments and their metadata are retained indefinitely.
- For registered users, we store personal information in their user profile.
- We retain order and contact information only as long as necessary to fulfill legal, accounting, or customer service obligations.
8. Your Rights Under POPIA
You have the right to:
- Access the personal data we hold about you
- Correct or update your personal information
- Request deletion of your data (subject to legal obligations)
- Object to direct marketing communications
To exercise any of these rights, please contact us at: [insert your email address]
9. Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorized access. Our website uses SSL encryption and trusted third-party service providers.
10. Where Your Data is Sent
Visitor comments may be scanned by automated spam detection services. Payment-related information is processed securely through our payment gateway provider.
11. Updates to This Policy
This policy may be updated from time to time. Changes will be posted on this page and will take effect immediately.
12. Contact Us
If you have questions or concerns about this policy or your personal data, please contact: